Service

Warranty Policy

Main:3years Of full system and 15 years vacuum tubes
Warranty given to the purchaser by company shows that a product is reliable and free from known defects and that seller will,without charge,repair or replace defective parts within a given time limit and under certain conditions. IRA commitment to our customers is to provide the highest quality in products and servies.If your product does not work properly,please contact us to help determine if your product is defective.Details as follow:


1.The following causes are not covered by standard warranty period:
(1)Damage arising from improper transportation,storage;
(2)Damage arising caused by the users'disasembling;
(3)Damage arising from irresistible calamities;
(4)IRA shall not be liable for loss;
(5)IRA standard warranty does not cover any product,damages or injuries resulting from misuse,neglect,normal expected wear,chemically caused corrosion,improper installation or operation to fatory recommendation.
(6)IRA shall not be liable for the result:equipment that has been modified,stampered with or altered without authorization.
2.The following causes are covered by standard warranty period:


If fault occurs,please notify us with a complete description or picture of the alleged malfunction,including the date of purchase from us,installation and operating condition of subject product.
We will subsequently review this information,and give you the feedback at once.
(1)During our warranty period,the components which don't work can be changed free;and after warranty period,the components which dont's work can be changed at a low cost price;
(2)The warranty product should be shipped within your next order.

FAQ

Q: How to use in cloudy or rainy days?
A: We could connect electric heater, gas heater or other boilers for backup heating;

Q: Freezing problem in solar water heater?
A: Never, when snow more than 5 days electric heating will start to protect system;

Q: Lead time for production?
A: Within 20 days for full container orders;

Q: Minimum order quantity?
A: One 20GP container, extra charge may be required for sample order;

Q: Payment term and methods?
A: 30% deposit & 70% balance at sight of B/L copy. Via T/T transfer, sight L/C, Western Union;

Q: Warranty period?
A: 3 years for IRA solar water heaters and solar collectors upon bill of lading date;

Q: Accept OEM production?
A: Yes, offer to make customized logo on solar products and packing cartons.

Q: Working as a IRASOLAR dealer?
A: We welcome abroad customers to work with us as a IRASOLAR dealer for agreed countries and areas.